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How do I make a purchase?
Buying OverBoard products couldn't be easier. Just browse through our product categories, select the appropriate style, size and colour of any items you wish to purchase and add them into your shopping basket. After you've finished making your selections, click on "Checkout" and you will be asked for a few details that we need to process the order.
How quickly will I receive an item I have purchased?
To make sure you get your order safely, all our products are sent either by courier or registered post.
The shipping fee is dependent on the country you are ordering from and the speed of service you select, and is broken down as follows:
Standard Orders (3-5 Working Days) - S$5.00 - Send via Courier
Express Orders (1-2 Working Days - Monday to Friday Only) - S$15.00 - Send via Courier
Free Shipping on purchase over S$50.00 (for Standard Orders only, not applicable for Express Orders)
Sent via Fedex, shipping fee dependent on delivery country - (Monday to Friday Only)
Is it safe to purchase something through your website?
Security is extremely important to us here at OverBoard so we have numerous security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.Financial information such as credit card numbers and expiration dates are used only to take payment for the products you are purchasing. This information is submitted online directly to the secure payment gateway (supplied by PayPal.com) and is never seen or stored by OverBoard.
Our payment gateway providers operate under the following policies:
What types of payment do you accept?
You can use any of the types of payment method below on our website:
What is your returns policy?
You may return any uncustomised item within 7 days of receipt. Provided that the item is in it's original condition we'll be happy to give you a full refund.
Please ship the item to the following address:
Volcan Pte Ltd
7 Gambas Crescent,
Please note that for your protection, OverBoard recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.
Terms & Conditions
To view our terms & conditions click here.
What do I do if my purchase arrives faulty or becomes faults over time?
If the item we have sent out is defective, customers should email Customer Services with full details at firstname.lastname@example.org. Customer will bear the cost of the shipping fee. We recommend you send the item back to us using registered mail. This enable you to track your item in the unlikely event that your parcel goes missing and also provides you with a proof of package. Please be aware that we are not responsible for the returned product until it reaches our warehouse.
What do you mean by '100 per cent waterproof'?
We mean that no water will get in if you seal the bag according to the instructions, don't exceed the stringent conditions under which our bags are tested and keep it protected from getting snagged or pierced.
What waterproof rating system do we use for our products?
Ingress Protection Rating System
Water resistant for light rain and spray.
Foul weather and spray proof.
Floats and can handle quick submersion.
Submersible to depths of up to 1m / 3ft for 30 minutes.
Submersible to depths of up to 6m / 19ft for 60 minutes.
The IP Code, or Ingress Protection Rating consists of the letters IP followed by two digits and an optional letter. As defined in international standard IEC 60529, it classifies the degrees of protection provided against the intrusion of solid objects, dust, and water. The standard aims to provide a user with more detailed information rather than vague marketing terms such as waterproof.
How tough are the materials?
Bloody tough. If in doubt ask the strong men who wept when putting them through the British Standards Testing programme. To be honest we didn't actually see them cry but like to believe they sobbed a little in a quiet corner.
What quality control is involved with your products?
The last thing we want is for our products to let anyone down. Our business depends on it and so do our own precious electronics - because we use them ourselves. That's why every production line and every batch is thoroughly tested not just in a lab, but out in the real world.
What guarantees and warranties come with the product?
First and foremost you get our no quibble 'have your money back in full if not entirely satisfied' guarantee providing the item is returned to us in mint, we can sell it to someone else, condition.
Second you have your statutory rights - and we'd never mess with those. Plus there is our own manufacturers 12 months warrantee against any defects in materials used or the way it was made, wear and tear is not covered.
What's the desiccant sachet for?
In humid climates or warm waters, the moisture sensitive desiccant sachet soaks up condensation and offers your electronics additional protection. The fact that it's included is just another sign that we care.